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Frequently asked questions (FAQ)
WHY DOES MY ORDER SAY IT IS PENDING?
When your order status states "pending," your order is currently being reviewed and processed for shipment.
WHAT DOES IT MEAN WHEN MY ORDER SAYS IT IS PICKED?
This just means your order has been sent to our fulfillment center to be packed for shipment.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.
MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?
Please call our office during regular business hours for detailed information regarding your order. Your can reach us at +91 8506069010 from the hours of 10:00am - 6:00pm Pacific Standard Time from Monday- Friday. You can also reach us at [email protected] and we will get back to your within 48 hours.
WHERE IS MY ORDER SHIPPING FROM
All online orders are shipped New Delhi.
THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?
Please contact our customer care immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
WHAT IS YOUR RETURN POLICY?
Return or exchange within 1 week from the delivered date.
Items received within 1 week from the delivered date.
Items received unused, undamaged and in original package.